are you the one? staffel 2 stream
Die Corona-Warn-App der Bundesregierug funktioniert nicht auf älteren Smartphones. Das ‚Killen‘ dieser Hintergrundprozesse kann dazu führen, dass die Corona-Warn-App entweder die Hintergrundaktualisierung zur Risiko-Ermittlung nicht durchführt, oder im schlimmsten Fall die Datenbanken der App beschädigt werden könnten. Die nachfolgenden Informationen wurden dank der Unterstützung vieler Nutzerinnen und Nutzer, sowie Entwickler aus verschiedenen Beiträgen im GitHub-Issue #642 zusammengestellt (z. App version: 1.2.1, Internal Tracking ID: EXPOSUREAPP-2249, EXPOSUREAPP-1851. Ändern können das nur die App-Nutzer selbst. I will re-reset the data tomorrow noon, since I guess there is no information on my device which could help anybody to analyse the issue... @creiser-jambit Thank you for sharing your stacktrace. Additionally, I guess just updating doesn't repair the database. The next time CWA opens, the encrypted data are corrupted because they were partially written to. When I go to Settings-> Google->Covid-19. I'm not sure what went wrong here for you in particular - all steps you told us seem to be right, and for other users this procedure was succeeding. Are you able to find anything like this somewhere in your phone's settings: In the mean time you could try the workaround of @vaubaehn. @mtb77 (and @svengabr ) : You've Got Mail. or "Huawei erlauben, Daten zu technischen Details und Interaktionen zu senden" The stacktrace looks different due to changes I made to the encryption related code (#1235). java.security.KeyException: Permantly failed to instantiate encrypted preferences, Corona Warn App crashes without error shortly after startup, Application 1.6.0 crashes on startup - MediaTek bug. Will update you in the next days whether it is now running or failing again. And then deleting the cache & storage did solve it. Regarding the first issue (PR), thanks a lot for your consideration. In diesem Fall schließt sie sich sofort wieder. I have turned the "Priorisierte Hintergrundaktivität" now. Wir erklären, wie Sie den Fehler beheben können. I'm having this crash now as well on my P8 lite with Android 6.0.1. changing of time settings, and today is already the 2. day CWA working! My working assumption: actually a chain reaction shows up here. As you probably have EMUI 4, it might be not available for you, but anyway it's worth checking. As I wrote on September 11th, i reset the app. Okay, I have found the usage data setting now: "Einstellungen" > "Einstellungen" [sic] > "Sicherheit" > "Apps mit Nutzungsdatenzugriff". I have not tried, since I would prefer not to loose my contact history. Was soll ich noch machen um daß Problem zu lösen. So asking me whether I want to turn on Risikoermittlung and so on. Hi @alois31 , Version 1.2.39. Apps werden von Android automatisch beendet Besteht das Problem auch weiter und die App wird von dem Betriebssystem beendet, kann es mit dem sogenannten „Task Killer“ zusammenhängen. Or "cause 3: API(10).. no public key found"? And as @daimpi already wrote, only the history of checks should be cleared, but not the collected contacts. Ist nämlich der Speicher zu voll (weniger als 1 GB freier Speicher), wird das Telefon immer langsamer, wodurch timeout-Probleme auftreten können. This issue could also be related to #1053. . I maybe should mention that she did not try the workaround, because she hoped for the 1.5.1. deleting CWA's data and cache only -> as we see now, there may be the possibility, that collected contacts (RPIs) are deleted as well by the current version of the ENF. Priorisierte Hintergrundaktivität is turned off. waiting for an update of CWA. Launch the app by pressing the app icon in the app list. I would volunteer to create a PR for the FAQ (like I did before here -> corona-warn-app/cwa-website#308) , if it is welcomed. Turned off: Einstellungen > Einstellungen > Apps mit Nutzungsdatenzugriff > Huawei Mobile Services. Or have all crashes been like your first reported one: app immediately closing on start, without any error message? The developer @d4rken found out the root causes, and coded a certain mechanism to try a recovery to access the stored data. "Über mein Telefon" or Es gibt aber einen Weg, den Fehler zu beheben. Update 24.07.2020, 04.55 Uhr: Die Corona-Warn-App hat laut einem Medienbericht wochenlang nicht richtig funktioniert. Please do not misunderstand me: I don't want at all to revile all the people who write here in their leisure time to help those unsuspecting people like me, and I have the utmost respect to all these people, especially regarding that the workaround came from them and neither from Telekom nor SAP. I have provided logs to @vaubaehn and will reset CWA now. There is a quite complex bug outside of CWA (buggy interaction between another security extension and the Android KeyStore), but as a consequence in some cases the encrypted storage of CWA remains inaccessable. Wenn das nicht hilft: Deinstallieren Sie die Corona-Warn-App und installieren Sie sie erneut. I should have mentioned in my comment before, to take the steps in exactly that order... Cause 9002: file is not a database: , while compiling: select count(*) from sqlite_master; https://slack.com/intl/de-de/help/articles/360001562747-Bekannte-Probleme-mit-Android%E2%80%91Benachrichtigungen, https://www.huaweiblog.de/news/huawei-geraete-bekommen-877kb-grosses-systemparameter-update/, https://www.huaweiblog.de/news/benachrichtigungen-push-problem-loesung-anleitung/, https://www.coronawarn.app/en/faq/#no_risk_update, https://slack.com/intl/en-de/help/articles/360001562747, https://www.coronawarn.app/de/faq/#no_risk_update, Having the exposure database survive an Android Upgrade, [INFO] URSACHE: 9002, Etwas ist schiefgelaufen. Or via Android > settings > apps > google > Covid-19-Benachrichtigungen? Stacktrace looks little different, so I re-attach. Everything works fine and as expected now tada . as a follow-up on #1053 (comment) , @thomasaugsten is now on the question about deletion of collected contacts, here -> #642 (comment). I assumed they would be, because when I navigate to Google > Covid Benachrichtigungen it only shows a few (10ish or fewer) and only from the date of when I reseted storage &cache. Laut einem Bericht soll die Corona-Warn-App auf "Millionen" Android-Smartphones nicht ordentlich funktioniert haben. Dear @daimpi , @mtb77 @svengabr @thomasaugsten But it would be a shame if all the contacts are really lost for good now. Updated it just now. Last Thursday I had a crash of the phone (I guess it is a problem with my battery) - phone turned of instantly during listening loud audio. I have now added CWA to the protected apps list as suggested by @vaubaehn (I doubt that Huawei will roll out an update to my phone, given that it didn't receive any updates for ~2y now). It is a known fact that Huawei/Honor phones show a particularly aggressive behavior to optimize battery life. Dieser Vorgang (aber keine detaillierten Ergebnisse) wird in ein Protokoll eingetragen, dass Sie auf Ihrem Telefon über. CAUSE: 3 Something went wrong. The Huawei blog states, that the firmware update seems to be available for EMUI 10. The crash took place last thursday - 15.10.2020. Delete all app Data. One reason why the crash is occuring occasionally, is that LogCollectManager may randomly analize user behavior, or there needs to be a specific context to trigger that crash -> for example, when CWA's playbook gets active from time to time! Everything works fine and as expected now . Android-Smartphones hatten in den letzten Tagen massive Probleme mit der Corona-Warn-App. Thank you very much for your understanding! This bug might be also related to #933 (comment). Can you confirm whether deleting the cache & storage does this? Opening CWA again after results again in a crash. Maybe @svengabr can push that subject to the developers again, because if deleting CWA data proves to reliably bring back CWA to work, without deleting collected RPIs/own TEKs, then this method should be immediately made public to support a big crowd of users who frequently run into the problem of app crashes! PS. Did any crash on app start ocuur again? Error Reason: 2001; App does not work anymore. Additionally you can check whether you can make further settings for your phone, e.g. Überprüfen Sie hier, ob Sie vielleicht ein System-Update erhalten können. There is a quite complex bug outside of CWA (buggy interaction between another security extension and the Android KeyStore), but as a consequence in some cases the encrypted storage of CWA remains inaccessable. Workaround would be deleting app data - I guess this will work for me, but will make it harder to find the real issue. @MikeMcC399, thanks. That last one actually looks like the "old" app closes immediatly on start. to your account. Deleting data and cache also deleted the corrupted database, which is then newly initialized during the onboarding (another 'first' run) of CWA. Hi at all, Have a nice weekend! happy to find you here again (thanks for reporting! This step should not be necessary when newly installing the app though. Please comment here if it is still re-occuring for you. my sister told me, that nothing has changed. It worked for quite a while now (Data Reset on September, 11th). In your case it looks like, the sudden shutdown while listening to music and the subsequent reboot shook through the Android KeyStore, so that CWAs storage couldn't be recovered after. But when you're able to provide debug logs, you might not need such information on how to reset CWA . Try to opt-out from the service, as described above. Für ältere Geräte mit EMUI 4 (z. Some background: Afaiu the update to 1.5 should have caught errors such as yours, but there was a bug in the implementation (see also @vaubaehn's explanation here) which is why the error was not caught and you were not properly informed by the app. Did you additionally activate "Prioritized Background Activity" from inside CWA's settings? Thanks for your feedback! How are your system settings, that allow CWA to run quite smoothly... as far as I read from you, you set up CWA as protected background app (system setting). B. Meldungen wie „App XYZ reagiert nicht mehr“. Es erscheint Skoda Connect wird wiederholt beendet. CWA crashes again now with the same stack trace. You will then receive messages like "App XYZ is not responding". If the service is running anyway (which would then be bad behavior, in my opinion), and the opt-out just prevents sending the data to Huawei, then it will change nothing here. I actually was not aware of this feature until now. I guess, if the collected contacts have not been deleted it is not an issue. Even after updating to 1.5.1 white screen with CWA-symbol, no chance of pressing any button, followed by a shutdown of the app. thanks a lot for the detailed explanation. B. hier https://dontkillmyapp.com/huawei (englisch), oder hier https://www.huaweiblog.de/news/benachrichtigungen-push-problem-loesung-anleitung/ . Have a question about this project? Edit: Version 1.6 was released on Nov 11, 2020. In this case, it closes again immediately. For newer Huawei / Honor smartphones there may be a system update that puts the Corona-Warn-App on a Huawei internal white list and excludes it from particularly aggressive energy saving. ... in the moment I'm writing here, above @daimpi already answered (and again: ... one thought ). Unter Berücksichtigung der Lizenzvereinbarungen dürfen Sie das Dokument verwenden, verändern und kopieren, wenn Sie dabei CCM deutlich als Urheber kennzeichnen. Eventually, this also didn't help anymore. Sie bekommen unter Android die Fehlermeldung "Android Tastatur wurde beendet" angezeigt? like @daimpi wrote already, contacts should not be lost, only the entries in the log are gone. Wieder ein Problem bei der Corona-Warn-App: Apple-Nutzer berichten, dass sich ihre App nach einem Update nicht mehr öffnen lässt. (die angegebenen Pfade zum Erreichen der jeweiligen Einstellungen können je nach Telefon und Android-Version leicht abweichen): Navigieren Sie auf Ihrem Telefon zu Einstellungen > Apps > Corona-Warn-App. ), or with the release of the next regular version 1.6 (I hope noone needs to wait that long!). I'm asking, because you wrote in the third step, that clearing cache and data didn't help anymore, what would point to a different root cause. If your test result is positive, you will most likely be notified by phone or postal mail. Wie Google mitteilt, scheint das Problem jedoch wieder behoben zu sein. I guess the GitHub rights management allows you to edit my comments at any time - so, please feel free to adjust anything according to your needs! @sandoxy could you provide us your device name, Android version and ENF version (ENF version can be found here). So if the error state existed before the upgrade, then this is working as expected, but if you already were on 1.5.0 and there was no error initially, then this is a new issue. If you don't hear anything from me until Thurdsday night, feel free to ping me. Zudem können Nutzer nun sehen, wann sie positiv Getesteten begegnet sind. Wait for version 1.6 which is expected to fix the issue in. I also think, it's a good idea when dev department has a look on it. Klicken Sie auf „Stoppen erzwingen“. Die Corona-Warn-App ist überarbeitet worden. I use the Warn app for ~2 Month now. here https://dontkillmyapp.com/huawei, or here (German) https://www.huaweiblog.de/news/benachrichtigungen-push-problem-loesung-anleitung/. I guess, if the collected contacts have not been deleted it is not an issue. "Aktivitätsprotokolle" Falls Sie ein Huawei oder Honor Smartphone besitzen, sollten Sie zusätzliche diese Punkte beachten -> hier, Falls Sie ein Smartphone eines anderen Herstellers besitzen, können Sie hier überprüfen, ob Sie noch zusätzliche Einstellungen zur Verbesserung der Zuverlässigkeit vornehmen können: https://dontkillmyapp.com/ (englisch) oder https://slack.com/intl/de-de/help/articles/360001562747-Bekannte-Probleme-mit-Android%E2%80%91Benachrichtigungen. If they are in line with your needs, I will create a PR respectively. Starten Sie Ihr Smartphone/Tablet neu. Edit: Everything I wrote above about LogCollectManager has the following pre-assumption: Dear all, I added it to the protected apps: I did all the steps above againg and again all contacts are lost. Details could be discussed in Slack before creating PR. Since then, the app was working fine again, just until you updated to CWA 1.5.0. or any other Huawei-specific setting or menu. Wiederholen Sie die obigen Schritte, um Daten auch im Downloader Manager zu deaktivieren und zu löschen. Die Corona-Warn-App soll in Deutschland für mehr Sicherheit in der Pandemie sorgen. or "Daten zur Benutzererfahrung" If you found the contact list there, and it was empty, except the freshly fetched data for the last 14 days all with the same time stamp, then it's indeed a big concern, as it indicates, that the Exposure Summary might have been erased by the ENF. - corona-warn-app/cwa-app-android Emui 4.0.3 Might be due to updated version and/or OS. Last question for now: Could you try to explain, what it means, 'the app re-setup' by itself? Sign up for a free GitHub account to open an issue and contact its maintainers and the community. If not already done, try to protect CWA being terminated by ernergy policies of Huawei's OS, see here ->, Try to delete CWA's data and cache as described here ->. I am now a little bit uncertain, if there might have been a change in the behaviour, introduced by the new version of the Exposure Notification Framework 1.6, that also deleteing data/cache of the contact tracing app triggers the ENF to reset all data? Fehler in der Corona-Warn-App werden gerne zum Drama aufgebauscht. Re-installed CWA, set it up as above, crashed as well, At some point then reported here again and was advised to update to 1.5.0, which I did. I'll also add instructions for additional settings especially for Huawei P8 lite in that same issue. Did I understand everything correct? This could (but not must) indicate, that the collected contacts (RPIs) also might have been erased. Um sicherzustellen, dass die Corona-Warn-App beim nächsten Start für die Risiko-Ermittlung die gesamten letzten 14 Tage berücksichtigt, können Sie zunächst das System-Datum Ihres Telefons zurückstellen. Einstellungen > Einstellungen > Akkumanager > Geschützte Apps. Have a question about this project? You may also find that setting via Settings > Security > Usage Data Access (Apps mit Nutzungsdatenzugriff) or Settings > Apps > Apps > Permissions or Settings > Security > Permissions ... or similar. Öffnen Sie nun die Corona-Warn-App erneut. Sie zählte die Tage falsch, hatte Aussetzer bei Android und iOS und verschickte merkwürdige Fehlermeldungen: Wir erklären sieben häufige Macken der Corona-Warn-App. Personally, I find your information very useful. Actually installed the Swiss covid app, it was written in some issue that this would preserve the contacts. Starten Sie danach Ihr Android-Gerät neu, indem Sie auf die Schaltfläche "Ein / Aus" klicken. Huawei Analytics! On October 4, CWA crashed again for you, and you cleared storage and cache. Stellen Sie dort den Schalter für die Corona-Warn-App auf, Löschen Sie besonders lange Videos, z. Additionally, this may or may not be related (and I completely forgot about it till now), the app re-setup itself without me doing anything a few days ago. If you find time, you'd like to check if above instructions are appropriate. Your texts are looking very good to me. The Corona-Warn-App can be made to work again by deleting the data and the cache of the app via the Android settings. Once a day, the Corona-Warn-App transfers the codes shared by users who tested positive to the Google interface in order to determine possible risk encounters in the last 14 days. Fix android.process.media wurde beendet. A potential fix is coming with PR #1235 (targeted for CWA 1.4) . I found the contact list inside Settings > Google > Covid-19-Benachrichtigungen > Überprüfen auf mögliche Kontakte. Cause 9002: file is not a database: , while compiling: select count(*) from sqlite_master; Wrap EncryptedSharedPreferences initialization in a retry mechanism (EXPOSUREAPP-1851), Instant app crash on opening, SQLiteException: file is not a database, [ X ] Bug is specific for Android only, for general issues / questions that apply to iOS and Android please raise them in the, [ X ] Bug is not already reported in another issue. or "Daten zur Qualität, Leistung und Gerätefehlersuche an Huawei senden" ? Android 6.0 Native Android app using the Apple/Google exposure notification API. I see just two checkups, 08.10. When looking in the play store app, it states "update 8 hours ago" (I use auto-updating). Führen Sie das Onboarding bis zum Ende durch. EDIT: I forgot, that re-starting your phone might be necessary -> see above, The only thing close to any of the mentioned Huawei data collection option I found is: We had a verification for that in a different issue yesterday, that a risk encounter was showing up again after solely deleting storage, following the procedure above in this thread. Regarding the second issue, I will bring that up to the development team to answer your question. Either way, my immediate issue is solved. (the paths specified to reach the respective settings may differ slightly depending on the phone and Android version): To optimize the reliability of the background update and to prevent unexpected crashes of the Corona-Warn-App when opening, please follow these instructions in the FAQ -> here https://www.coronawarn.app/en/faq/#no_risk_update. Up until now it at least opened and I could navigate to the main window. Der Datenschutz bleibt über die gesamte Nutzungsdauer zu 100 Prozent gewahrt. We’ll occasionally send you account related emails. Google-Covid shows 14 checkups from today. Das sorgt für Unmut. A similar problem has been reported in #642 (comment) by @Annie-G (with a possible workaround described below). The 'killing' of these background processes can mean that the Corona-Warn-App either does not carry out the background update for risk determination or, in the worst case, the app's databases could be damaged. @svengabr : short summary, to avoid misunderstandings: it's not about deleting CWA data from inside the app (settings > delete), but from OS level (Android > Settings > Apps > CWA > Storage > delete data/cache). 1 package Java Apache-2.0 2 … And the checkup from today does not contain any keys - key-amount=0. The issue should be fixed now. or "Datenerhebung durch Huawei" So, I'm not so sure whether this is a red herring. So werden Hintergrundprozesse der Corona-Warn-App sehr schnell beendet, wenn die App nicht anhand besonderer Einstellungen von der Akku-Optimierung ausgenommen wird. You should now see your correct risk status (“low risk” or “increased risk”). So wird es in den Antworten zu den häufig gestellten Fragen auf der Website der Corona-Warn-App empfohlen. So, what you then saw some days ago, might indeed be a reset of CWA's data, because they might have become corrupted by a crash before. Auf eurem Samsung Galaxy-Smartphone taucht ständig die Meldung "Game Optimizing Service App wurde wiederholt beendet" auf? gibt es denn schon eine Vorstellung von dem ungefähren Termin, an dem das Hotfix kommt? Unfortunately, many Android apps seem to struggle with NullPointerExceptions in com.huawei.lcagent.client.LogCollectManager.GetUserType() Workaround by deleting the app data, which means that the history of exposure checks is lost. Wir zeigen, wie es geht. Thank you very much for your support and trust! : possible deletion of RPIs/TEKs might be related to the google API token, which is newly generated, after deletion of data and before CWA calls ProvideDiagnosisKeys. Use at your own risk. Both EncryptedSharedPreferences and the database refuse to operate on corrupt ciphertext. B. Auf zahlreichen Geräten scheitert das Handy-Warnsystem der Corona-App an den strikten Stromspar-Einstellungen der Hersteller. Hi @FriederikeHanssen , that's great! ), the LogCollectManager may be one of them. So I am looking forward to 1.6 and try to prevent any hard crashes... Thank you very much for the effort @vaubaehn! However, this seems to have caused a deletion of contacts. Die Corona-Warn-App erweist sich auf vielen Handys als fehlerhaft. After the update, opening the app first time in version 1.5.0, CWA's boot logo hangs for around 10 seconds, then app crashes. If the Corona-Warn-App is unexpectedly terminated due to an error in the operating system or aggressive energy-saving measures taken by the phone, it may happen that the Corona-Warn-App can no longer access its encrypted databases when it is restarted. The current version is now 1.7.1 and the issue #642 has been closed as fixed. Similar to today actually. Whether it actually has a positive effect or not is the subject of discussion and has not yet been finally clarified (#642 (comment) #642 (comment) #642 (comment) ). We cannot reproduce this on newer versions CWA >1.5, so this is probably fixed. Background processes of the Corona-Warn-App are terminated very quickly if the app is not excluded from battery optimization based on special settings. Geben Sie in diesem Fall Speicher frei, z. Were all of these crashes of the same type? Aber einen Versuch ist es vielleicht wert: Um die Stabilität weiter zu verbessern, sollten Sie überprüfen, ob noch mindestens 2GB freier Speicher für den internen Speicher zu Verfügung stehen. Corona-Warn-App ist mit vielen Android-Versionen kompatibel Bei Android-Smartphones verläuft die Installation der Schnittstelle – zum Glück – nicht über ein großes Systemupdate. If you have a phone from another manufacturer, you can check here whether you can make additional settings to improve reliability: https://dontkillmyapp.com/ or https://slack.com/intl/en-de/help/articles/360001562747 (you may adjust output to your language on button of that page). I understand. Do bugs #642 and this one also occur more frequently on low-end phones from other manufacturers that employ aggressive battery optimization? Let's track that issue over there :). I suppose, subsequent crashes later may still be related to the corrupt database. In this case, free up some memory, e.g. Die FDP fordert jetzt mehr Druck auf Apple und Google seitens der Regierung. B.: Für neuere Huawei / Honor Smartphones liegt möglicherweise ein System-Update vor, dass die Corona-Warn-App auf eine Huawei-interne White-List setzt, und vom besonders aggressiven Energiesparen ausschließt. But you can't use CWA for the time until the next update is available. Yes indeed, it would be a shame. If the memory is too full (less than 1 GB free memory), the phone becomes slower and slower, which can lead to timeout problems. In this context you might want to consider to turn on "Priorisierte Hintergrundaktivität" additionally, but I can't tell, if it has a positive additional effect to decrease the probability of future crashes. It might be somewhere in your phone's settings, for example That "days active" is zero again is just a display problem, but function wise nothing is lost. If you find it, could you try to opt-out and see, if it helps? Die Corona-Warn-App kann wieder zum Laufen gebracht werden, indem die Daten und der Cache der App über die Android-Einstellungen gelöscht werden. LogCollectManager is buggy and crashes itself with the NPE. Cheers, V. Dear @vaubaehn , #642 (comment) , #642 (comment) , #642 (comment) , #642 (comment) ). By clicking “Sign up for GitHub”, you agree to our terms of service and I found the contact list inside Settings > Google > Covid-19-Benachrichtigungen > Überprüfen auf mögliche Kontakte. When trying to open the app i get the message "Corona Warn app is beeing terminated repeatedly". Grundlegend funktionierte sie aber, sagt das RKI.